Video Observability & Analytics

Video observability for streaming excellence

We create insights and advanced analytics for service providers through our video observability platform.

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Empowering your teams with one platform and unified insights

Since 2004, our vision has been to empower people and teams at video service providers to accomplish more. Users are operational, product and management teams. Our solutions have proven scalability across millions of end-user devices, covering the whole video service delivery chain. This gives you complete understanding of the behavior and performance of video creation, network delivery and consumption.

End-to-end service visibility

Our video observability solutions provide insights of the entire video delivery chain – from the headend to the end-user. Quality of experience for all services and in all locations is made transparent on a single pane of glass, supporting an agile and data-driven way of working across teams and departments.

Subscriber insights

From the top-level dashboards, You are just a few clicks to data mining and finding individual end-user devices. From high-level dashboards to detailed metrics in one unified platform, teams can quickly identify and resolve customer-specific issues, resulting in a personalized and seamless experience.

Improved time-to-fix & ROI

Lower the time-to-fix with complete service delivery performance insights from video creation to consumption. By integrating customer experience and service performance data into customer care processes, you can shorten call times, improve NPS and lower support costs, leading to a higher ROI.

Integrated in your workflow

By integrating with the tools and environment you use every day, we make it easy to get to insights, share them and cooperate between teams. Single sign-on and role-based access control managed with Active Directory and integration with Teams or Slack for alerts and sharing of data facilitate efficient collaboration.

Quick facts

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Clients worldwide

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Successful integrations

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Subscribers supported
Our solutions

Visibility and insights from service creation to consumption

Video Observability & Analytics

Combining customer experience and usage insights from every app and device with service performance metrics from playout and the delivery network, Agama delivers a holistic solution through a unified view. This enables teams to detect issues proactively, optimize performance, and ensure the best viewing experience.

Playout Headend Assurance

The software-based Agama Analyzers are designed for deployment in modern cloud, hybrid or on-prem environments, supporting all modern codecs and packaging formats. With innovative visualization, correlation and alerting, they provide observability across monitoring points and technologies.

Network Delivery Assurance

With capabilities covering IP, Cable and ABR delivery through CDNs, Agama Analyzers provide performance and quality insights of the network delivery regardless of technology.

Product Analytics

Agama Product Analytics provides a view of product usage across platforms and devices, enabling analysts and product managers to optimize and grow video services.

Automation & Data Integration

Get full visibility of an issue’s origin and speed up resolutions with solutions designed for customer care. Integrate flexibly and seamlessly with your analytics ecosystem to deliver outstanding customer service.

Content Engagement Analytics

Use insights, automated reporting and advanced engagement tracking to deliver insights into content popularity and segmentation, and drive content and marketing strategies for the customer base.

Next event

Agama at IBC 2025

13-15 September, Amsterdam

Our team will be exhibiting at IBC 2025, between 13 and 15 September 2025 – one of the world’s leading events for media, entertainment, and technology – held at RAI Amsterdam. IBC brings together industry leaders, innovators, and creatives from across the globe, and we are excited to be part of that conversation.

Video Observability & Analytics

Words from customers

Agama works with the best in the industry to provide processing and media delivery solutions that meet all your end customer needs and help you stay ahead of competition.

Learn more or want to book a demo?

Get in touch with our team to discover how Agama can help you improve your video delivery services.
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